1. What is the best time to book a flight to get the cheapest fare?
Answer: The best time to book a flight is typically 1-3 months in advance for domestic travel and 3-6 months for international travel. Booking early often ensures lower fares, though we also monitor price drops for any opportunities closer to your departure date.
2. Can I change or cancel my flight? What are the fees?
Answer: Yes, you can change or cancel your flight. Fees vary depending on the airline and fare type. Some airlines offer free changes for certain fare classes, while others charge change or cancellation fees. We’ll help you navigate these policies and advise on the best course of action.
3. Is my ticket refundable? What are the refund policies?
Answer: Refund policies depend on the type of fare purchased. Non-refundable tickets usually offer travel credits instead of cash refunds. Refundable tickets come with higher prices but offer flexibility. We can assist in determining your refund eligibility.
4. What’s the difference between a direct flight and a connecting flight?
Answer: A direct flight has one or more stops but no change of aircraft, while a connecting flight requires changing planes at an intermediate airport. Direct flights are faster, but connecting flights may offer more flexibility in terms of price and schedule.
5. Are there any discounts for group bookings or corporate travel?
Answer: Yes! We offer special discounts and negotiated rates for group bookings and corporate travelers. We can tailor packages that meet your group’s or company’s travel needs at competitive rates.
6. Do you offer seat selection, and is it included in the price?
Answer: Yes, we offer seat selection. Depending on the airline and fare class, seat selection may be included or come with an additional charge. We will inform you of all options and help you choose the best seating arrangements.
7. Can I get assistance with my luggage or special needs during travel?
Answer: Yes, we offer seat selection. Depending on the airline and fare class, seat selection may be included or come with an additional charge. We will inform you of all options and help you choose the best seating arrangements.
8. What are the baggage fees and policies for my flight?
Answer: Baggage fees vary by airline, fare class, and destination. Most airlines allow a free carry-on, but checked baggage fees are common. We will inform you of your specific flight’s baggage policies and any applicable fees.
9. Is travel insurance included, or do I need to buy it separately?
Answer: Travel insurance is not automatically included but can be purchased separately. We offer policies through our trusted insurance partners that cover trip cancellations, medical emergencies, and lost luggage, ensuring a worry-free journey.
10. Do I need a visa to travel to my destination, and can you help with the process?
Answer: Visa requirements depend on your destination and nationality. We can provide guidance on whether a visa is required and assist you in the application process, ensuring all your travel documents are in order before your trip.
Hotel/Corporate Acommodations
11. Can I change my hotel booking after making a reservation?
Answer: Yes, you can change your hotel booking, but it depends on the hotel's policy. Some hotels allow free modifications, while others may charge a fee. Please contact us, and we'll assist you with the changes.
12. What is included in the hotel rate (e.g., breakfast, Wi-Fi)?
Answer: The inclusions vary depending on the hotel. Many of our partnered hotels include free Wi-Fi, complimentary breakfast, and access to amenities such as fitness centers and pools. We’ll confirm the details at the time of booking.
13. Do you offer corporate discounts or long-stay discounts for accommodations?
Answer: Yes, we provide special corporate rates and discounts for long-stay accommodations. These options are designed to help businesses manage their travel budgets more efficiently.
14. What is the hotel’s cancellation policy?
Answer: The cancellation policy depends on the hotel. Some hotels offer free cancellation up to a certain period before the check-in date, while others may have stricter policies. We’ll provide you with the hotel’s specific cancellation terms when you book.
15. Is there a shuttle service from the airport to the hotel?
Answer: Many hotels offer complimentary airport shuttle services. We can help you confirm if your hotel provides this service and whether there are any associated fees.
16. Can I request early check-in or late check-out?
Answer: Yes, early check-in and late check-out requests are possible but subject to availability. Please let us know your preferences, and we’ll coordinate with the hotel to accommodate your request if possible.
17. Are there any hidden fees (resort fees, service charges)?
Answer: We ensure transparency in all bookings. If a hotel charges resort fees or service charges, we’ll inform you upfront so that there are no surprises during check-in or check-out.
18. Can I book specific types of rooms (suites, connecting rooms)?
Answer: Yes, you can request specific room types such as suites, connecting rooms, or other preferences. We’ll do our best to secure your desired room based on availability at the hotel.
19. Is the hotel pet-friendly, and are there extra charges for pets?
Answer: Many hotels are pet-friendly, but policies vary. Some hotels allow pets for free, while others may charge a cleaning or pet fee. Let us know your requirements, and we’ll find a suitable pet-friendly option for you.
Car Rentals
20. What are the car rental options, and do you offer luxury or economy vehicles?
Answer: We offer a wide range of vehicles to suit different needs, including economy, standard, SUV, and luxury cars. Whether you need a budget-friendly option or something more upscale for business trips, we have you covered.
21. Can I add extra drivers, and is there an additional charge?
Answer: Yes, you can add extra drivers to your car rental. However, there may be an additional fee depending on the rental provider. Some rental companies waive the fee for spouses or corporate rentals.
22. Is there an age limit for renting a car, and do you offer coverage?
Answer: The minimum age for renting a car varies by location and rental provider, but it is typically 21 or 25 years old. Some companies may allow younger drivers (under 25) with an additional "young driver fee." We also offer coverage options such as collision damage waivers to protect you during your rental.
23. Can I pick up the car at one location and drop it off at another?
Answer: Yes, one-way rentals are available, allowing you to pick up the car at one location and drop it off at another. This service may incur an extra fee depending on the distance between the locations.
24. What is the fuel policy, and do I need to return the car with a full tank?
Answer: Most rental companies follow a "full-to-full" fuel policy, meaning you’ll receive the car with a full tank and need to return it with a full tank. If the car is not returned with a full tank, a refueling fee may be applied.
25. Do you offer any insurance or protection plans for the rental car?
Answer: Yes, we provide various insurance and protection plans, including collision damage waiver (CDW), loss damage waiver (LDW), and liability insurance. These plans can help reduce your financial liability in case of an accident or damage to the vehicle.
26. What are the mileage limitations, if any?
Answer: Most rentals come with unlimited mileage, but some may have mileage restrictions, especially for luxury vehicles or long-term rentals. If there are any mileage limitations, we’ll let you know upfront so that you can plan your trip accordingly.
Expense Management and Corporate Travel
27. How does your expense management system work?
Answer: Our expense management system consolidates all travel-related costs—such as flights, hotels, car rentals, and additional services—into one detailed report at the end of each trip. This report allows you to track, manage, and review expenses in an organized, easy-to-read format, which can also be integrated with your internal accounting systems for streamlined expense reconciliation.
28. Can you consolidate all travel expenses into one invoice?
Answer: Yes, we provide a single, consolidated invoice that includes all travel expenses related to your corporate bookings. This includes flights, accommodations, car rentals, and any additional services. The consolidated invoice simplifies your accounting process and makes it easier to track overall travel expenditures.
29. What are the payment options for corporate bookings?
Answer: We offer several flexible payment options for corporate bookings, including corporate credit cards, direct billing, invoicing, and online payment gateways. Additionally, we can set up monthly billing for companies with frequent travel, providing flexibility and convenience in managing payments.
30. Do you offer special pricing for recurring corporate trips?
Answer: Yes, we offer discounted rates for companies with recurring or frequent corporate trips. These discounts are based on travel volume and are designed to maximize savings for businesses that regularly book with us. Reach out to discuss customized pricing based on your company's travel needs.
31. Can you customize travel packages for my company’s specific needs?
Answer: Absolutely! We specialize in tailoring travel packages to meet the unique requirements of each business. Whether you need specific airlines, hotels, car rental options, or additional services like corporate housing or group bookings, we can create a customized solution that aligns with your company’s travel policies and preferences.
Travel Insurance and Safety
32. What does travel insurance cover, and should I buy it?
Answer: Travel insurance typically covers unexpected events such as trip cancellations, medical emergencies, lost luggage, flight delays, and other disruptions. Depending on the plan, it can also include coverage for emergency evacuations and missed connections. We highly recommend purchasing travel insurance, especially for international travel or when traveling during uncertain times. This provides peace of mind and financial protection against unforeseen issues.
33. How do I get assistance if my flight is canceled or delayed?
Answer: If your flight is canceled or delayed, simply contact our 24/7 traveler support team. We will assist in rebooking, finding alternative flights, and navigating any compensation or refund processes with the airline. Our team will ensure you're informed of all options and provide continuous updates to minimize the impact on your travel plans.
34. What safety measures are in place for international travel?
Answer: Safety measures for international travel can vary by country and airline, but generally include health screenings, social distancing, and sanitization protocols. Many airlines also have strict policies on mask-wearing and proof of vaccination. We will provide you with up-to-date travel advisories, recommended safety practices, and guidance on necessary documents such as health certificates or entry requirements for your destination.
35. Do you offer travel assistance for emergencies abroad?
Answer: Yes, we offer 24/7 travel assistance for emergencies abroad, including support for medical situations, lost passports, emergency evacuations, or security concerns. Our team can coordinate with local authorities, embassies, and medical facilities to ensure you receive the help you need quickly and efficiently.
36. How do I ensure I get a refund if my travel plans are disrupted?
Answer: Refund policies vary depending on the airline, hotel, or service provider, but we work closely with our partners to secure refunds or travel credits when plans are disrupted. Our cancellation-proof travel insurance partners also offer coverage to protect you from non-refundable losses. We will handle all the paperwork and communication necessary to process your refund or secure alternative arrangements.
Booking and Reservation
37. What payment methods do you accept, and do you offer installment payments?
Answer: We accept a wide range of payment methods, including major credit cards, debit cards, and bank transfers. At this time, we accept payments made through Apple Pay, Google Pay,Visa, Mastercard, Amex, JCB, Discover, and Cash App. For corporate clients, we also offer invoicing and payment via corporate accounts. At this time, installment payments are not available, but we can explore flexible payment terms for long-term corporate partnerships.
38. Can I make changes to my itinerary after booking?
Answer: Yes, changes can be made to your itinerary after booking, though fees may apply depending on the airline, hotel, or car rental company’s policies. We will assist you in making these changes and inform you of any additional costs or restrictions involved.
39. How far in advance should I book to get the best rates?
Answer: To secure the best rates, we recommend booking your travel at least 6-8 weeks in advance for flights and accommodations. However, prices may vary depending on the time of year, destination, and type of travel. Our team monitors rates and provides recommendations for optimal booking windows.
40. Do you offer last-minute booking options?
Answer: Yes, we do offer last-minute booking options for flights, hotels, and car rentals. Our team works diligently to find the best available rates, even on short notice, ensuring you can travel without hassle.
41. Can I upgrade my flight, hotel, or car after booking?
Answer: Yes, upgrades are often possible after booking, depending on availability. We can assist you in upgrading your flight class, hotel room, or car rental for an additional fee, and we’ll help you find the best options that fit your preferences and budget.
General Travel
42. What’s the best destination for a business trip or work retreat?
Answer: The best destination depends on your business goals, industry, and preferences. Popular business hubs include New York, London, Singapore, and Tokyo, while retreat destinations may include coastal cities like Miami, Barcelona, or Hawaii, which offer a mix of professional and leisure environments. We can customize recommendations based on your needs.
43. Can you recommend travel packages that suit my budget and preferences?
Answer: Yes, we specialize in creating tailored travel packages that align with your budget, preferences, and business requirements. Whether you're looking for premium accommodations or cost-effective travel, we will provide options that balance convenience and value.
44. Do you offer 24/7 support during my trip?
Answer: Absolutely! Ascend Travel Management offers 24/7 traveler support to assist you with any needs or emergencies that arise during your trip. From flight changes to on-the-ground assistance, we are here to ensure your travel experience is seamless.
45. How do I check the status of my reservation or booking?
Answer: You can easily check the status of your reservation through our website’s booking portal. We will also send you regular updates and confirmations via email, including any changes to your itinerary. If you have any concerns, our support team is just a call or message away.
46. What are the most popular destinations for business travel?
Answer: Common destinations for business travelers include major financial and technology hubs like New York, San Francisco, London, Singapore, and Tokyo. These cities offer strong infrastructure for meetings, conferences, and corporate events. Additionally, cities like Dubai, Shanghai, and Paris are also frequently chosen for international business engagements.
47. How do I get help if I encounter problems during my trip?
Answer: Ascend Travel Management offers 24/7 traveler support to assist you with any issues during your trip. Whether it's a flight delay, lost luggage, or a change in your itinerary, our dedicated team is always available to help. You can reach us through our hotline or the support portal on our website, ensuring you receive prompt assistance no matter where you are.
Loyalty and Rewards
48. Do you offer any rewards or loyalty programs for frequent travelers?
Answer: Ascend Travel Management offers 24/7 traveler support to assist you with any issues during your trip. Whether it's a flight delay, lost luggage, or a change in your itinerary, our dedicated team is always available to help. You can reach us through our hotline or the support portal on our website, ensuring you receive prompt assistance no matter where you are.
49. Can I earn miles or points by booking through your agency?
Answer: Absolutely! We work with major airlines and hotel chains that allow you to earn miles or loyalty points for your bookings. Simply provide your loyalty membership details during booking, and we'll ensure you collect the points or miles with every eligible reservation.
Registration-Related
50. How do I register with Ascend Travel Management?
Answer: You can easily register through our website by filling out the Traveler Registration Form. This form helps us understand your preferences and travel needs to provide tailored services.
Use the following URL to Register: https://ascendtripz.com/traveler-registration/
51. Is there a registration fee to join Ascend Travel Management?
Answer: No, registration is free. You only pay for the travel services you book through us.
52. What information do I need to provide during registration?
Answer: You'll need to provide basic personal details like your name, contact information, and travel preferences such as frequent destinations, preferred airlines, and accommodation needs.
53. Will my information be kept private?
Answer: Yes, we adhere to strict privacy policies. Your personal and travel information is securely stored and only used to enhance your travel experience.
54. Can I update my profile after registering?
Answer: Yes, you can easily update your profile by logging into your account on our website and making any necessary changes.
55. Can businesses register corporate clients?
Answer: Absolutely. We offer corporate travel management services for businesses of all sizes. Companies can register to access our customized corporate packages and travel management tools.
56. What are the benefits of registering as a corporate client?
Answer: Corporate clients benefit from special rates, 24/7 support, dedicated travel management, and consolidated expense reports for simplified accounting and budgeting.
Product Offering-Related
57. What services does Ascend Travel Management offer?
Answer: We offer a comprehensive suite of travel management services, including air travel bookings, hotel and business accommodations, car rentals, and expense management services. We also provide value-added services like 24/7 traveler support, travel insurance, and corporate housing solutions.
58. How does your air travel services work?
Answer: We offer access to exclusive corporate airfares for both domestic and international flights. We provide flexible booking options and help you find the most cost-effective and efficient flights for your business needs.
59. What types of accommodations can I book through Ascend?
Answer: We offer a variety of options, from luxury hotels to budget-friendly accommodations, tailored to fit the preferences of your travelers or employees. We also have corporate housing options for extended business stays.
60. Can I book car rentals through Ascend Travel Management?
Answer:Yes, we offer convenient and reliable car rental booking services, ensuring seamless transportation during your business trip.
61. How does your expense management service work?
Answer:Our expense management service consolidates all travel-related costs (airfare, hotel, car rentals, etc.) into a single, easy-to-read summary at the end of each trip, simplifying the process for accounting and budgeting.
62. Do you offer travel insurance?
Answer: Yes, we partner with top-tier travel insurance providers to offer cancellation-proof travel and coverage for unexpected emergencies, giving you peace of mind during your trip.
63. What kind of support can I expect while traveling?
Answer: We provide 24/7 traveler support to assist you with any issues or emergencies that may arise during your trip. Whether it's flight delays, accommodation changes, or lost luggage, we're always just a call away.
64. Do you offer corporate travel discounts or packages?
Answer: Yes, we offer special discounts and tailored travel packages for corporate clients, ensuring cost savings and a seamless travel experience for your business.
65. Can I customize my travel package?
Answer: Yes, we offer customized travel packages based on your specific needs, including multi-destination itineraries, luxury or economy options, and flexible booking arrangements.
66. How can I access your value-added services?
Answer: Our value-added services such as 24/7 traveler support, flexible corporate housing, and consolidated expense management are available for all registered clients and included with your bookings. Let us know your needs, and we’ll tailor our offerings to match.
